Thank you for selecting West Hills Hospital & Medical Center for your healthcare needs.

We would like to take this opportunity to provide you with information regarding our billing and collection procedures. As a courtesy to you, our Billing Department will invoice your insurance company based on the information provided at the time of registration. We will continue to follow up with your insurance carrier until payment is received. During this process, you will receive a series of letters from us providing information on the status of your account. However, at times we may request your assistance to contact the insurance company to process your claim within 60 days from the time of service.

PLEASE NOTE: As you are aware, general Internet e-mail is inherently not secure. We are currently in the process of enhancing this e-mail service and recommend that items considered confidential or private in nature not be communicated through e-mail at this time (i.e., Social Security Numbers, Diagnosis Information, Credit Card Numbers, etc.). When conveying confidential or private information, please contact the Business Office directly at the phone number listed on your statement.

** All payment and account information obtained in other areas of our web site is encrypted or encoded securing the information so it can only be read by the intended recipients.**

If you have contacted our Customer Service Department and found our services unsatisfactory, please let us know on our comment form below. Thank you.

Comment Form


Hours of operation: Monday through Friday, 9:00am to 4:00pm